The Arizona state law gives you the right to take your vehicle to the repair center of your choice. There is a good deal of misinformation that people need to realize when selecting a repair center. Due to the fact that consumers do not purchase collision repair work frequently or out of desire, it is important to understand the real facts about selecting a repair center.
DO NOT select a repair center because they provided you with the lowest estimate. Initial estimates only detail the visual damage to your vehicle. There is almost certainly going to be more damage discovered after the vehicle is disassembled and inspected thoroughly.
DO evaluate the people you have come in contact with. Were they courteous? Did they explain the insurance claim process to you? Were they knowledgeable and did they take a real interest in your vehicle?
DO ask the collision center appraiser to explain your damage estimate to you in detail so you know what needs to be repaired and why.
DO make sure the repair center has a paint spray booth to ensure the highest quality paint finish possible.
DO ask to see cars awaiting delivery and inspect the quality.
DO ask to review the lifetime written warranty. It should be written.