How Does My Tucson Body Shop Schedule My Car For Repairs?

Autobody repair appointment scheduling

When we get into an accident all we want is to get our car fixed as fast as possible. Same day would be great, but in the real world, we know that we need to wait a few days. But if you haven’t had to go through this for a while, you might be surprised to hear that you car cant come in for repairs for a couple weeks and in some situations, even more than that.

Auto body shops are typically laser focused on what is called a CSI or Customer Satisfaction Index. These are typically carried out by your Insurance company to gauge your satisfaction with the quality and timeliness of the repair.

The next metric body shops are concerned with is a term called cycle time. Cycle time is the length of time from when you hand the shop your keys to the moment they hand you back your keys to a repaired car.

All of these factors are used to grade an auto body shop by the Insurance companies and good shops want to keep their customers and their insurance partners happy at all times.

Scheduling is the tool that auto body shops use to drive the jobs through the shop. Ineffective shops with ineffective scheduling, methods can lead to bottlenecks, customer delays, repair mistakes and low profitability.

Many shops still adhere to the old “in-on-Monday, out-on-Friday” system that is antiquated and inefficient.

Some body shops use total repair dollars as a tool for quickly identifying capacity. Say for instance a body shop knows that it can comfortable handle on average $250,000 worth of repairs in one month, they will try and balance jobs by sales volume. What that means to the customer is that if for example, you have some minor damage or a bumper job and the shop is at max dollar capacity because of some heavy collision jobs, or expensive to repair vehicles like Porsches and Mercedes, then your repair could take a few weeks before the shop will take your car in. This method of always trying to balance work by sales volume leaves the scrambling to average out their work mix and sales. As a consumer, you might get shuffled around unfairly just because of your estimate dollar value.

High-quality auto body shops use an estimating system that also assists with scheduling. This is called a management system and most of the good shops have one. These systems break down repairs into five categories, simply by number: Category 1, Category 2, Category 3, Category 4, and Category 5. These categories are based on labor hours for each job. The management systems then look at statistical data to determine that a shop can have “X” amount of Category 1s, “X” amount of Category 2s, and so on. Next the system takes the amount of days the shop is open that month and begins to estimate out how many of each job category we need each day to meet our high-performing capacity labor hours.

What the shop then determines is that they can service, as an example, two Category 1s on every other day, two Category 2s every day, three Category 3s every other day, and so forth.

The body shop then schedules your drop off date based on statistical data of a prior month’s work mix to reach its capacity for each day.

When done properly a body shop might schedule your job to start on a Wednesday or Thursday which is in contrast to what the inefficient shops do with their in on Monday out on Friday scheduling systems. What ends up happening in those scenarios is that you car might sit for a day or two waiting to go to the next stage in the repair process.

As a consumer, you need to be willing to leave your car over the weekend for repairs if your start date is later in the week. But believe me , your repair will be done faster than if the shop does not use intelligent scheduling.

If you are currently in need of Auto Body repairs, ask about Thursday and Friday drop-offs, you might just save yourself some repair time.

Do you have some collision repair damage that you need to have fixed in Tucson Arizona?

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